Debit Cards

Rio Bank Debit Card

Travel Notification

Fraud is a growing threat and a serious business. Certain countries and states may be excluded from POS signature transaction due to either fraud protection or to align with certain federal guidelines and restrictions. For your protection, only PIN-based transactions (no signatures) will be allowed using your card for certain transaction activity. If you're traveling or making a POS purchase at an excluded country or state, you may be blocked. Contact a personal banker at 956-631-7890 and request a Travel Notification to be placed on your debit card to allow signature-based transactions.

Free yourself from ATM Fees.

Rio Bank has partnered with Allpoint® to provide customers with Surcharge-free access to their cash at over 55,000 ATMs worldwide. Look for the green Allpoint logo on ATMs at participating locations.

Visit our Locations page to find an ATM near you.

Chase ATM Locations

Rio Bank customers can use any nationwide Chase Bank ATM surcharge free. We're thrilled to announce a new partnership with JP Morgan Chase that significantly expands your ATM access. Through this collaboration, you'll now enjoy convenient fee-free cash withdrawals at 16,000 additional ATMs across the United States.

Instant Issue Debit Cards

Need a debit card today? Visit us to get an instant issue debit card for your new or current checking account.

Premium Text Notifications

Premium text notifications are a new feature to our Fraud Monitoring*.

If our system detects suspicious activity on your card, you’ll receive a text message from short code 37268 with details about the suspected transaction. All you have to do is respond to the text to confirm the transaction.

If you indicate the transaction is fraud, you’ll receive another message with a number to call for follow-up. If not, you’re all set. The system will mark the transaction as legitimate and you can get on with your day – simple as that!

Cardholders are automatically enrolled. If we have your mobile phone number on file, you don’t have to do anything. It’s really that easy.

If you need to verify or update your mobile phone number give us a call at (956) 631-7890.

PREMIUM TEXT NOTIFICATION VIDEO

MasterCard^® Automatic Billing Updater

MasterCard® Automatic Billing Updater Service will ensure your debit card information is always current for automated and recurring payments you have set up with participating merchants and service providers. Avoid the inconvenience of expired card information and late payments for:

• Phone/cable/television services
• Utilities
• HOA dues
• Music/radio/magazine subscriptions
• Gym memberships
• Anti-virus software updates
• Insurance premiums
• Recurring charitable donations
• Online retailers

Additional Safety Tips to Stay Secure

Security of your card and PIN number

To protect you and your card and avoid unauthorized use, remember these safety tips:

• Please sign your card upon receipt.
• Destroy your old card when it expires or when your new card becomes effective.
• Memorize your PIN. Do NOT write it on the back of your card or keep it with you.
• Never disclose your PIN to anyone.
• Keep a written record of your PIN entirely separate from your Card.
• Keep your Card in a safe place.
• Remember to pick up your ATM receipts before leaving the ATM.
• Safeguard your account number. Always obtain merchant receipts and destroy carbons

Refuse Telephone Inquiries

• Do not reveal any information about your Card over the phone.
• Verification of your Card account(s) and PIN should only take place in person at your financial institution.
• If you receive a call about your Card, contact your financial institution immediately and we will suggest the next course of action.

Report Theft or Loss Immediately

• Call 1-956-631-7890 to report a card lost or stolen. During non-business hours, you may also call 1-800-472-3272.
• The non-business hour’s telephone number noted above is typically used only for reporting the card lost or stolen.