SecureNow

Protecting you and your personal information is our highest priority.

Security and protection are vital features when it comes to banking. As cybercrimes become more sophisticated, so must the measures we take to ensure your safety and security while banking online.

On Tuesday, August 8, 2023, Personal Online and Mobile Banking upgraded to include a two-factor authentication requirement called SecureNow. These enhanced features are designed to validate your identity and prevent unauthorized access to your account information.

With the introduction of SecureNow, a one-time passcode verification feature will ensure your Online and Mobile Banking experience remains safe and secure.

• All personal Online and Mobile Banking users will be required to enroll a phone number to deliver your one-time passcode(s).
• After the SecureNow enrollment is complete, the passcode verification will appear each time our system does not recognize your desktop or mobile device or detects suspicious activity

To avoid interruption in accessing your accounts, please make sure the phone numbers listed on your accounts are accurate. To view your current contact information, you must log into Rio Bank Online Banking through a browser. Click on “Profile” at the top right of your screen. You will then see options to make changes to your phone numbers, email and more.

How to get started

As of August 8, 2023, you can navigate to Personal Online Banking or Mobile Banking and enter your username and password in the login box. The first time you log in you will need to choose a phone number for how you want to receive your one-time passcode. You will also have the option of updating the number at this time. In the future, this number may be used to help authenticate your identity.

During future logins, if a new device is detected or our system suspects suspicious activity, you will be asked to further verify your identity. Just choose a method to receive your passcode.

• Text Message – This will send the SMS text message with a one-time passcode. Enter your mobile phone number if you would like to receive a text message with your one-time passcode.
• Phone Call – Enter your home phone number if you would like to receive a recorded voice call with your one-time passcode. This can be sent to a mobile device or landline phone.
  
  • NOTE: Passcode will either come from SMS Short Code 36397 or Caller ID of 669-241-2767.
  • Once you receive your recorded or text delivered passcode, you will be prompted to enter the passcode.
  • When the passcode has been entered, and “continue” is selected, the user will be taken to the home screen and you can continue as usual.

Message and data rates may apply. Contact your mobile phone service provider for more details.